Servicing Guidelines
Clear, efficient servicing standards designed to support lenders and servicers through the full loan lifecycle and streamline claims processing.
Servicing Requirements
Our servicing guidelines ensure consistent handling of insured loans and efficient claims resolution.
Loss Mitigation
- Timely notification of borrower delinquency
- Proactive workout options and forbearance plans
- Regular status updates and documentation
- Coordination with GSE loss mitigation programs
Claims Submission
- Complete loan file documentation
- Proof of title and foreclosure proceedings
- Evidence of property disposition
- Final accounting of recoveries and expenses
Reporting Requirements
- Monthly delinquency reporting
- Quarterly portfolio performance reviews
- Annual servicer certifications
- Real-time claims status tracking
Servicer Support
Our dedicated servicer support team provides guidance on loss mitigation strategies, claims processing, and portfolio management. We work collaboratively with servicers to maximize recoveries and minimize losses.
Dedicated Support Team
Direct access to servicing specialists for guidance and assistance
Technology Platform
Online portal for claims submission, status tracking, and reporting
Training Resources
Comprehensive training materials and webinars for servicer staff
Fast Claims Processing
Efficient review and payment of valid claims
Questions About Servicing?
Our servicer support team is ready to assist with loss mitigation, claims processing, and any servicing questions.