Servicing Guidelines
Clear, efficient servicing guidelines designed to support lenders and servicers throughout the loan lifecycle while enabling timely, transparent claims administration.
Our Approach
We work closely with our servicing partners to promote consistent loan servicing, effective loss mitigation, and efficient claims administration through clear guidelines and responsive support.
Loss Mitigation
Our servicing guidelines support timely, effective loss mitigation efforts that help borrowers retain homeownership whenever possible while minimizing losses for all parties.
- Guidance for borrower assistance programs
- Alignment with GSE loss mitigation requirements
- Clear servicing expectations and documentation
- Timely communication throughout the workout process
Claims Administration
Our claims process is designed to provide clear requirements, transparent communication, and efficient resolution so that valid claims can be reviewed and paid promptly.
- Clear documentation requirements
- Straightforward claims submission
- Transparent claim status updates
- Prompt review and payment of valid claims
Servicing Standards
Our servicing guidelines establish clear expectations for managing insured loans, promoting consistency, transparency, and effective communication throughout the servicing process.
- Delinquency reporting expectations
- Required servicing notifications
- Portfolio reporting guidance
- Consistent servicing practices
Servicer Support
Our dedicated servicer support team provides guidance on loss mitigation strategies, claims processing, and portfolio management. We work collaboratively with servicers to maximize recoveries and minimize losses.
Dedicated Support Team
Direct access to servicing specialists for guidance and assistance
Technology Platform
Online portal for claims submission, status tracking, and reporting
Online Resources
Online materials for servicer staff
Fast Claims Processing
Efficient review and payment of valid claims
Questions About Servicing?
Our servicer support team is ready to assist with loss mitigation, claims processing, and any servicing questions.